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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Freshworks Reportedly Planning US IPO
[24]7.ai Debuts New AI Features for Engagement Cloud
CRM & Customer Data Management
Capsule Integrates CRM with Microsoft 365
ENACOMM IVR Debuts on Finastra’s FusionStore
People.ai Acquires Salesforce Firm Hero Research
Walmart Acquires Virtual Fitting Room Firm Zeekit
NICE CXone Achieves Record Customer Satisfaction Scores
Financial Chatbot Market Worth $3.39bn by 2027
Evergent Collaborates with AWS
SugarCRM’s Sugar Sell Wins Gold Stevie Award
PromptVoice Launches On-Hold Audio Portal
BT Moving 1,000 Staff to New Dundee Contact Centre
Event News
ServiceNow Debuts CX Solutions at Knowledge 2021 Event
Almost Half Feel Customer Service Worse During Pandemic
Ofcom: Pandemic Led to Increased Telecom Wait Times
8×8 Provides First Contact Centre for Multinationals in China
