Best Conversational Intelligence Solution
Conversational intelligence solutions empower brands with new data to transform experiences. This award pinpoints a solution that unpacks tremendous insight.
Also known as “conversational analytics,” these solutions are a mainstay in enterprise contact centers but are also gathering momentum in marketing and sales.
After all, advancements in large language models (LLMs) have democratized the tech.
Finalists in the category will underline how they leverage LLMs and other AI models to break the boundaries of conventional analytics systems.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?