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2024 Winners

CX Awards is back again for its third year to further recognise the greats, the innovators, and the leaders in the customer experience space.

People Awards

WINNER

Rising Star - Organization

Cresta

WINNER

Rising Star - Individual

Daniel Smith

Premier BPO

WINNER

Women in CX Technology

Rebecca Achariyakosol

Lenovo

WINNER

CX Leader of the Year

Shannon Truax

M&T Bank

Transformation Awards

WINNER

Best Customer Experience Team of the Year

American Medical Association

WINNER

Best CX Deployment

BP Pulse

Innovation Awards

Best Virtual Agent Platform WINNER
Best Workforce Engagement Management Solution WINNER
Best Loyalty Management Platform WINNER
Best Microsoft Teams Contact Center Solution WINNER
Best Enterprise Contact Center Platform WINNER
Best Mid-Market Contact Center Platform WINNER
Best Conversational Intelligence Solution WINNER
Best Customer Experience BPO WINNER
Best CRM Platform WINNER
Best CPaaS Platform WINNER
Best Use of AI WINNER
Best Use of Generative AI WINNER
Most Innovative Product WINNER
Best Overall CX Solution WINNER