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FAQs
How can I enter the awards?
Please review the categories and judging criteria and then fill out the application form for the award you’re applying to. All entries will go into a central inbox and you’ll receive a notification from us to let you know we’ve got your submission.
Is there a cost to enter and can I enter more than one category?
Yes, there is a cost of £500 GBP to enter [excluding VAT], except for our Rising Star and People Awards, which are FREE to enter. Payment is taken online once you have submitted your application.
You can pay online using a credit or debit card (we use Stripe to process the payment). Or you can pay on invoice (payable within 30 days).
You are free to enter as many categories that you feel are a good match to your achievements in the past year. If you apply for three awards, you’ll only pay for two (£1000).
The final is free to attend, however, you will need to register to gain access to the online ceremony.
Who are the judges and what are they looking for?
Our group of judges are well-known and respected experts in the CX industry and have been invited by us to participate. For more information on individual judges and their backgrounds, please visit the judges page.
The judging criteria is available on each category, this may help you to focus your submission. Please note you cannot appeal your entry and the judges’ decision is final.
How do I watch the ceremony?
The ceremony is a pre-recorded video which will be live-streamed and available on our website from 4 PM GMT, 11 AM ET, FEB 29, 2024.
Can I duplicate my form for multiple entries and apply from any country?
No, each entry requires a separate form submission and each category will have its own specific criteria.
We are a truly global, and applications are encouraged from wherever you are based in the world.
What’s the deadline for submitting my entries and how will I know if I've been shortlisted?
The deadline for submissions is January 24th 2024 and we will be announcing the shortlist on the website and our social channels on Thursday 15th February 2024.
We strongly encourage you to sign up and join the ceremony event which is taking place online on Thursday 29th February 2024 at 15:00 GMT, where the winners will be revealed, and our community will get the chance to celebrate achievements in the last year.
How can I get in contact?
The best way to get in touch with us is to email [email protected] and we will get back to you as soon as we can.