This accolade celebrates the company that has achieved remarkable CX transformation through the application of cutting-edge technology. Their success story is a testament to the power of innovation in crafting unforgettable customer experiences.

This award is your ticket to discovering the pioneers of emerging technologies, who are revolutionizing the customer experience. Their products and solutions are pushing the boundaries of what's possible and setting new standards for excellence.

This award recognizes contact center platform vendors catering to small and mid-sized businesses (up to 1000 seats). Their offerings encompass omni-channel capabilities, advanced analytics, and seamless integrations, empowering businesses of all sizes to thrive in the CX arena.

This award celebrates contact center platform vendors that provide comprehensive solutions, including omni-channel support and advanced analytics. These platforms are the backbone of top-tier enterprises, driving unparalleled customer experiences.

This award acknowledges BPOs that have harnessed technology to elevate customer experiences. Their success stories are defined by tangible customer ROI and groundbreaking innovations, setting a new benchmark for customer service.

Unleash the power of integration! This award recognizes vendors who have seamlessly integrated Microsoft Teams with CCaaS, creating a distinct edge for their customers. Their innovative solutions enhance collaboration and deliver substantial ROI.

Join the champions of workforce management! This award celebrates software vendors who have achieved market success through growth and innovation in workforce engagement management. Their solutions are at the forefront of transforming employee experiences.

This award pays tribute to CRM vendors who have redefined customer relationship management. Their success stories are characterized by market growth and groundbreaking innovations, shaping the future of customer relationships.

This award celebrates vendors specializing in speech technology, interaction analytics, call recording, and call analytics. Their innovations and market success are shaping the future of conversational intelligence.

Join the loyalty revolution! This award recognizes technology vendors that are driving customer engagement through loyalty programs. Their solutions identify and incentivize loyal customers, creating lasting relationships.

This award celebrates vendors leveraging artificial intelligence to elevate communication and collaboration experiences. Their innovative thinking has reshaped the customer journey, delivering unparalleled experiences.

Embrace the future with generative AI! This award honors vendors who have successfully deployed Generative AI, demonstrating real-world benefits and ROI. Their pioneering use of this technology is reshaping industries.

Meet the virtual agent revolutionaries! This award spotlights vendors with exceptional virtual agent platforms, IVA or chatbot propositions. Their solutions have redefined customer experiences, supported by concrete ROI metrics.

Discover the CPaaS engine room! This award acknowledges vendors with CPaaS platforms that stand out with clear differentiation and impressive customer ROI. They are the architects of cutting-edge communication solutions.

This award honors end-customer organizations that have harnessed strategy and technology to deliver exceptional customer experiences. The winning team will demonstrate how they are pioneering a new era in customer-centric excellence.

Witness CX success stories! This award recognizes end-customer organizations that have executed successful CX technology deployments, delivering exceptional ROI and outstanding customer experiences. Their achievements are nothing short of remarkable.