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Application forms can be found on each category page or the menu above. If you wish to apply for more than one award, please complete a separate form.
People Awards
CX Leader of the Year
Elevate your industry recognition! This prestigious award shines a spotlight on trailblazers who have not only achieved remarkable success but have also wielded their strategic influence to drive their company's triumph. It's a celebration of individuals whose unwavering dedication and vision have left an indelible mark on the CX landscape.
View CategoryWomen in CX Technology
Join us in celebrating the remarkable women who are shaping the future of CX technology. This award is a tribute to the brilliance, innovation, and leadership demonstrated by female trailblazers. Not only are they pioneering excellence in CX tech, but they are also champions of diversity, actively transforming the industry for the better.
View CategoryCX Rising Star (Individual)
Witness the rise of CX's brightest stars! This award spotlights individuals who, despite being in the early stages of their careers, are already making waves in the CX industry. Their potential to positively impact the field is undeniable, and this recognition is a testament to their promising journey ahead.
View CategoryCX Rising Star (Organization)
Embrace the future with us as we honor organizations in the early stages of their CX journey. These rising stars are already showing tremendous promise in their ability to reshape the market. They are the vanguards of a new era in CX, and their potential is boundless.
View CategoryInnovation Awards
Best Overall CX Solution
View CategoryThis accolade celebrates the company that has achieved remarkable CX transformation through the application of cutting-edge technology. Their success story is a testament to the power of innovation in crafting unforgettable customer experiences.
Most Innovative Product
View CategoryThis award is your ticket to discovering the pioneers of emerging technologies, who are revolutionizing the customer experience. Their products and solutions are pushing the boundaries of what's possible and setting new standards for excellence.
Best Mid-Market Contact Center Platform
View CategoryThis award recognizes contact center platform vendors catering to small and mid-sized businesses (up to 1000 seats). Their offerings encompass omni-channel capabilities, advanced analytics, and seamless integrations, empowering businesses of all sizes to thrive in the CX arena.
Best Enterprise Contact Center Platform
View CategoryThis award celebrates contact center platform vendors that provide comprehensive solutions, including omni-channel support and advanced analytics. These platforms are the backbone of top-tier enterprises, driving unparalleled customer experiences.
Best Customer Experience BPO
View CategoryThis award acknowledges BPOs that have harnessed technology to elevate customer experiences. Their success stories are defined by tangible customer ROI and groundbreaking innovations, setting a new benchmark for customer service.
Best Microsoft Teams Contact Center Solution
View CategoryUnleash the power of integration! This award recognizes vendors who have seamlessly integrated Microsoft Teams with CCaaS, creating a distinct edge for their customers. Their innovative solutions enhance collaboration and deliver substantial ROI.
Best Workforce Engagement Management Solution
View CategoryJoin the champions of workforce management! This award celebrates software vendors who have achieved market success through growth and innovation in workforce engagement management. Their solutions are at the forefront of transforming employee experiences.
Best CRM Platform
View CategoryThis award pays tribute to CRM vendors who have redefined customer relationship management. Their success stories are characterized by market growth and groundbreaking innovations, shaping the future of customer relationships.
Best Conversational Intelligence Solution
View CategoryThis award celebrates vendors specializing in speech technology, interaction analytics, call recording, and call analytics. Their innovations and market success are shaping the future of conversational intelligence.
Best Loyalty Management Platform
View CategoryJoin the loyalty revolution! This award recognizes technology vendors that are driving customer engagement through loyalty programs. Their solutions identify and incentivize loyal customers, creating lasting relationships.
Best Use of AI
View CategoryThis award celebrates vendors leveraging artificial intelligence to elevate communication and collaboration experiences. Their innovative thinking has reshaped the customer journey, delivering unparalleled experiences.
Best Use of Generative AI
View CategoryEmbrace the future with generative AI! This award honors vendors who have successfully deployed Generative AI, demonstrating real-world benefits and ROI. Their pioneering use of this technology is reshaping industries.
Best Virtual Agent Platform
View CategoryMeet the virtual agent revolutionaries! This award spotlights vendors with exceptional virtual agent platforms, IVA or chatbot propositions. Their solutions have redefined customer experiences, supported by concrete ROI metrics.
Best CPaaS Platform
View CategoryDiscover the CPaaS engine room! This award acknowledges vendors with CPaaS platforms that stand out with clear differentiation and impressive customer ROI. They are the architects of cutting-edge communication solutions.
Transformation Awards
Best Customer Experience Team of the Year
View CategoryThis award honors end-customer organizations that have harnessed strategy and technology to deliver exceptional customer experiences. The winning team will demonstrate how they are pioneering a new era in customer-centric excellence.
Best CX Deployment
View CategoryWitness CX success stories! This award recognizes end-customer organizations that have executed successful CX technology deployments, delivering exceptional ROI and outstanding customer experiences. Their achievements are nothing short of remarkable.