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Best Virtual Agent Platform

Meet the virtual agent revolutionaries! This award spotlights vendors with exceptional virtual agent platforms, IVA or chatbot propositions. Their solutions have redefined customer experiences, supported by concrete ROI metrics.
Set Reminder 2024-02-29 16:00:00 Europe/London Watch the Ceremony

Criteria

Ability to Improve Experience

Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?

Ability to Innovate

Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?

Ability to Execute

What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?

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