The world’s very first Communications Cloud solution, 8×8 Inc, recently announced the development of “ContactNow” an intelligent, easy-to-use cloud contact centre solution designed for teams. ContactNow expands upon the company’s cloud contact centre portfolio, including solutions for teams in the realms of marketing, sales, human resources, and more. The latest offering gives companies absolute flexibility, with monthly, and pay-as-you-go pricing models. What’s more, it gives teams a chance to be more productive and efficient, by giving them access to contact centre capabilities for improved consumer engagement.
8×8’s ContactNow has emerged as a comprehensive and simple solution for teams when functionality and efficiency come first. The solution is easy to set up, and perfect for transforming the way that we handle both outbound and inbound customer interactions.
8×8 ContactNow: What to Expect
8×8 ContactNow allows companies to get their contact centre up and running in a matter of minutes, by providing a simple pay-as-you-go model alongside monthly recurring plans. It’s easily customizable and scalable thanks to self-service configuration, and this allows companies to scale naturally up and down by adding agents on the fly, and expanding businesses based on customer demand.
Some of the features you can expect from ContactNow include:
- Powerful management for outbound campaigns which improves KPIs for call completion
- A no-compromise solution for inbound calling in smaller contact centres.
- Predictive dialling for outbound calls, to increase productivity levels by minimising manual dialling
- Quick and simple customer engagement tools, that can route calls through a simple “drag and drop” solution.
- A web-based interface with easy administration and instant configuration.
- Call monitoring and recording that improves agent performance and quality, while also improving employee productivity.
- A monitoring app for iPad that helps clients to access real-time information instantly.
- Run-time report solutions to enhance agent performance and gain exceptional business insights.
Putting Customer Satisfaction First
According to the senior vice president of strategy and products at 8×8, Darren Hakeman “…customer satisfaction is crucial to successful business, which means that contact centre capabilities are essential to running a communication-first company.”
8×8 believe that their ContactNow solution will provide the power of contact center solutions with ease of use, simplicity, and affordability for modern teams – designed for those who have growing needs to serve the requirements of their external and internal customers.
Available from April 2017, in three editions, including monthly recurring and pay-as-you-go pricing plans.
The 8×8 Contact Centre Portfolio
ContactNow is an incredible addition to the 8×8 suite of omni-channel and award-winning solutions for contact centres, including the 8×8 Virtual Contact Centre. ContactNow will give organisations the versatility and flexibility that they need to grow and scale naturally within their industries, serving customers in a far more efficient manner.
For 8×8, the new development is a way to provide companies of all shapes and sizes with a more complete range of solutions for contact centres, including quality management, analytics, workforce management, outbound dialing and more.
