8×8 has announced new 8×8 XCaaS enhancements, including support for video meetings with up to 500 active participants and advanced mobility, to drive organisation-wide collaboration for a hybrid workforce.
8×8 XCaaS is built on the 8×8 Experience Communications Platform, a single-vendor cloud technology platform for both employee and customer engagement, which includes fully integrated contact centre, voice, video meetings, team chat and embedded APIs.
New 8×8 company-wide collaboration features support:
Better Video Meetings:
- More meeting participants: The 8×8 Work app easily handles larger video meetings, supporting up to 500 active desktop users in a single meeting, and all with the ability to collaborate and share video, audio and screens. This capability is available for all 8×8 X Series plans that include video meetings without any additional license costs
- Leverage existing investments: Expanded access includes more endpoints, allowing attendees to join 8×8 video meetings and share screen content from huddle rooms using legacy SIP devices. This enables organisations to leverage existing hardware investments at a time when demand is impacting deployment of newer technologies
Deeper Integration with 8×8 Voice for Microsoft Teams:
- Visibility across the organisation with 8×8 Presence Sync: The presence status of Teams-based users is updated in real time, and is visible in 8×8 Work and 8×8 Contact Centre, facilitating sales, service and support agents to quickly connect and collaborate with Microsoft Teams-enabled experts to resolve issues faster
- Integrated business messaging: The 8×8 Voice for Microsoft Teams direct routing solution provides an organisation’s hybrid workforce with individual business phone and fax numbers. This enables employees to conveniently send and receive SMS or MMS messages (US and Canada) or faxes (Globally) directly from any Teams native interface to further extend the experience for users
Enhanced Workforce Mobility:
- Share from mobile devices: Mobile participants are able to share content while accessing video meetings via the 8×8 Work Mobile iOS and Android apps
- Tap to reply: The 8×8 Work Mobile app allows users to reply inline to new 1:1 and team chat messages directly from their mobile device’s notification section without having to open the app, making it easier to respond to messages
- Handoffs with context: Users on the 8×8 Work Mobile app can warm transfer active calls to the desired recipient, and provide pertinent information for added context
- Share voicemails with other users: Voicemails can be shared with colleagues in team chat rooms using 8×8 Work Mobile to speed collaboration and issue resolution
Rob Pilgrim, Global Vice President of Product Management at 8×8, said: “Organisations recognise the importance of modern communications experiences for powering business agility, especially as they drive new work requirements for a distributed workplace.
“We continue to innovate across 8×8 XCaaS, allowing organisations and their employees to maximize productivity and responsiveness as they collaborate from anywhere, on any device in the app of their choice.”
