Convoso and Contact Centre Compliance have announced a new API integration within the Convoso platform to automate filtering of numbers registered with “Do Not Call” lists, with the aim of removing them altogether.
The new integration will help customers comply with the TCPA and “Do Not Call” (DNC) rules, improve administrative efficiency, and minimise the risk of human error when scrubbing lists.
DNC registries consist of individual consumers who have registered their phone numbers (mobile or landline) to opt out of receiving marketing or promotional calls and to comply with the TCPA and the FTC, outbound call centres must not dial any consumer who has registered with the National DNC Registry, or a state DNC lists.
The new integration gives customers at Convoso, a provider of outbound contact centre solutions, direct access to dnc.com within the Convoso dialler so that they can automate lead filtering for both state and national DNC registries, which will reduce the amount of time it takes to scrub lists, resulting in improved dialling efficiency.
Ryan Thurman, CEO of Contact Centre Compliance, said: “TCPA and DNC lawsuits are put-your-lights-out statutes.
“Having a real-time scrubbing process for DNC, TCPA, and serial litigators should be a part of every lead buyer, seller, contact centre, or enterprise as the stakes are too high. Convoso has made it easy for their customers to scrub for serial litigators, federal and state DNC, line type status, calling time restrictions, state holidays, and ultimately achieve TCPA and DNC safe harbour for risk mitigation and automation for omnichannel campaigns.”
Bobby Hakimi, Convoso Chief Product Officer and Co-Founder, added: “This integration is the best way for our customers to avoid lawsuits related to Do Not Call registries.
“We work hard to keep our customers up-to-date with tools and strategies that support compliance with the TCPA and other regulatory requirements. In our industry, especially today, call centre operations have to stay alert on so many fronts. That’s why we’ve partnered with Contact Centre Compliance to bring our customers an accelerated track for removing registered DNC numbers from their lead lists.”
The new capability also helps protect customers from litigation initiated by lawyers who register numbers for the purpose of “catching” a business calling a number, even in error, so they can pursue legal damages against the company.
These legal traps can have a severe impact on profits for outbound call centres as they are forced to combat opportunistic lawsuits and/or have to pay fines.
