The European Contact Centre Awards (ECCCSAs) are returning for a 22nd year, celebrating the achievements of many remarkable individuals and teams across the industry.
With entries crossing the continent, the event pays homage to the organizations breaking the boundaries of exceptional customer service.
Overseeing the entries are an expert panel of judges, chaired by Helen Wilson, Chief Experience Officer at Ipsos, who instigates a robust process to assess all finalists.
The process sometimes includes site visits that span from the western borders of Ireland to the eastern edges of Bulgaria, as the ECCCSAs celebrate contact centres that are driving the very best customer, employee, and business outcomes.
Yet, winning an award is about much more than securing bragging rights and reputation gains. Each prestigious accolade has proven a powerful catalyst in raising the profile of contact centre operations, their capabilities, and their stars.
What Are the Award Categories?
Split into three groups – operational excellence, employee experience, and customer experience – this year’s awards promise to be bigger than ever, as the ECCCSAs look to build on a pre-pandemic crowd of 1,300 attendees from 25 different countries.
With previous big winners, including the likes of Gousto, Vodafone, and Santander, many recognizable names will compete for the top honours across 32 categories. They are:
Operational Excellence Awards
- Best New Contact Centre
- Most Effective Management of Peak Demand
- Most Effective Deployment of Artificial Intelligence (AI)
- Most Effective Automation Implementation
- Best Supporting Team
- Best Cross-Functional Collaboration
- Best Business Partnership
- Best BPO Partnership
- Best Crisis Management Approach
- Most Effective Approach to Risk Mitigation
- Most Effective Improvement Initiative
- Most Effective Strategic Transformation Programme
Employee Experience Awards
- Most Effective Application of Technology (EX)
- Best Health & Wellbeing Programme
- Most Effective Learning & Development Initiative
- Best Approach to Diversity & Inclusion
- Best Flexible Working Approach
- Most Effective Employee Engagement Approach
- Giving Something Back
- Best Customer-Centric Culture
- Great Place to Work [Large and Small]
Customer Experience Awards
- Most Effective Application of Technology (CX)
- Best Use of Data
- Best Innovation in Customer Service
- Best Contact Strategy
- Best Customer Experience Redesign
- Best Multilingual Customer Service
- Best Customer Service Team
- Outsourced Contact Centre of the Year
- Small Contact Centre of the Year
- Contact Centre of the Year
- Best Pan-European Contact Centre Operation
- Best Customer Experience
When and Where Is the ECCCSAs Taking Place?
Hosted by the revered newscaster Fiona Bruce and a surprise celebrity legend, the 2022 ECCCSAs takes place on Tuesday, November the 22nd, 2022, at Evolution, Battersea Park, London.
At the event, attendees can mix with many of the most senior CX professionals in Europe, alongside key industry influencers, making the evening a networking dream.
P.S. CX Today will also attend the event, so be sure to say hello 😊
How Can I Enter?
Entering any of these awards is easy, thanks to an online toolkit, webinar recording, videos, articles and an awards hotline.
Check out all of these excellent resources and get a glimpse of the official agenda for the 2022 ECCCSAs, by visiting: www.ecccsa.com
With entries coming in thick and fast as we approach the closing date of Friday, July the 22nd, now is the time to secure your place.
