Nextiva has rolled out contact centre, mobile app, admin dashboard, sales and service tools updates, with a particular focus on aiding remote and hybrid workers.
The new updates also reveal the company is prioritising helping boost customer experience for SMBs.
The updates are were revealed in the company’s Autumn release and include:
- Nextiva Contact Center has integrated with Nextiva Business Phone System. That makes it easier for businesses to connect their core customer and internal communication technology, the company says
- Nextiva Mobile App now includes in-app support for audio files
- NextOS Admin Dashboard now includes more features that help businesses adjust settings and route calls
- Nextiva Sales and Service productivity tools now aim to make it easier to track the customer journey in one interface
Nextiva’s Marc Stoll said: “Our latest updates were made with the goal of helping our customers improve customer experiences.
“As a result, our partners are able to sell a reliable, flexible and unified communications solution to their customers.”
The updates come as the cloud communications company announced the launch of Nextiva Contact Centre, their new CCaaS offering.
Integrated with Nextiva Phone System, Nextiva Contact Centre enables organisations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
