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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
BIG CX NEWS from Puzzel, Adobe and Empirix
Workgrid Debuts Employee Experience Integrations
Posh Technologies Raises $27.5M in Series A Round
AIB Accelerates Digital Transformation with IBM
Odigo Integrates Google DialogFlow CX With Its Conversational AI
New Funding Round Values Dialpad at $2.2B
Double-Edged Customer Expectations: Embracing a New Reality
Customer Experience in the Year Ahead – Insights from Five9
Video AI Startup Synthesia Raises $50M
Hold Time Agony: Fonolo Research Reveals the Worst Offenders
Quiq Integrates with Microsoft to Boost Digital Messaging
Puzzel Debuts Digital Engagement Customer Experience Solution
Process Transformation for Customer Experience
Work Smarter, Not Harder With Workflow Automation
DMG Consulting Release New Cloud Contact Centre Vendor Research
Glia Integrates with Clinc’s Virtual Banking Assistant
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
