Process Transformation for Customer Experience

CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio

Contact CenterCX TVInsights

Published: December 15, 2021

William Smith

Watch on YouTube.

In this session we discuss the following:

  • How companies should change their processes in response to customer behaviour
  • How companies can seize the opportunity of the pandemic to enable digital transformation
  • The most important thing for business leaders to understand about succeeding with business transformation

If you’re looking for more information on this topic visit Signavio.

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