Home → Contact Center & Omnichannel
Contact Center & Omnichannel
Voice AI is Booming – But Without CX Observability, It Will Break
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
Essential Technologies Shaping the Future of Contact Centers
Five9 & Pindrop Announce an “Industry-First” Native Integration
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Smart Messaging for Finance: Meeting Emerging Communication Needs
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
CX TV
Contact Centers! Are You Ignoring the Elephant In the Room?
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
