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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Playvox Launches Its WFM Solution on the Five9 CX Marketplace
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
Swisscom Snaps Agent Workloads In Half After Running These Two Projects
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
The CCaaS Industry Needs Fresh Ideas, and Five9 Is a Step Ahead
The Power of Polite: 11 Phone Etiquette Tips for Contact Center Agents
The Latest BIG News from Oracle, Google, RingCentral, & HubSpot
Vulnerable Persons Charity Partners with Global CX Specialist
7 Proven Call Control Techniques that Empower Contact Center Agents
NICE Records 375% Growth in Enlighten Bookings
Fortune 1000 Companies Choose RingCentral for CCaaS
Workforce Engagement Management
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Secures a 10,000+ Seat CCaaS Win, Reveals Several Contact Center Megadeals
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
