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In this exclusive CX Today interview, Deputy Editor Rhys Fisher sits down with Jesper Jønsson, Director of Product for AI at Puzzel, to dig into the real-world power of Conversational Intelligence.
Jesper shares how this post-call analytics solution helps contact centers level up their AI maturity, drive operational efficiency, and extract value from the customer interactions hiding in plain sight.
What if every conversation your agents had could become a roadmap for better CX, faster training, and smarter business strategy?
In this deep dive, Jesper Jønsson explains how Puzzel’s Conversational Intelligence does just that.
Whether you’re just beginning your AI journey or you’re ready to scale advanced automation, the solution is designed to meet you where you are, and accelerate your growth.
Highlights include:
- Automated, AI-driven insights from contact center calls to boost decision-making and reduce manual grunt work
- A complete QA overhaul—say goodbye to clunky spreadsheets and hello to scalable, strategic monitoring
- Real-world examples from Puzzel clients like Elevate Virtual showing how CI improves NPS, AHT, and even upselling
- ‘Seven seconds to magic’: Why this post-call analytics tool is ideal for low-risk AI adoption and long-term ROI
Next Steps
Want to turn your contact center from a cost center into a strategic asset?
Explore more about Puzzel’s Conversational Intelligence on their website
Contact Puzzel’s team for a personalized demo or success story deep dive
