ServiceNow has unveiled the Now Platform Quebec release, featuring expanded native AI capabilities and new low-code app development tools, empowering customers to innovate quickly, improve productivity and deliver great experiences.
The Now Platform is enabling the digital speed, agility and resilience every business needs to create the future of work at a time when companies are radically changing the way they operate and accelerating digital transformation.
Chirantan ‘CJ’ Desai, chief product officer at ServiceNow, said: “In today’s challenging environment, organisations worldwide are pivoting fast, adopting new, distributed models of working and creating new workflow-enabled ways of operating with more agile, resilient, digital enterprise value chains.
“Customers are relying on ServiceNow’s Now Platform to deliver enterprise digital workflows, create new business models, enhance productivity and enable great customer and employee experiences in any operating environment. This newest version of the Now Platform further enhances the must-have enterprise digital tools customers need today.”
Nearly 80% of the Fortune 500 and thousands of organizations worldwide are relying on the Now Platform to help protect revenue, maintain business continuity, stay productive and safe, and deliver great experiences for their customers and employees.
As organisations plan for supporting distributed workforces long-term, cross-functional workflows that create great experiences for customers and employees are critical. Digital investments are at an all-time high. According to IDC, worldwide digital transformation investments will total more than $7.8 trillion by 2024.1
Philip Carter, Group Vice President, European Chief Analyst and WW C-Suite Tech Research lead at IDC, added: “As businesses shift from emergency response to long-term recovery and distributed work becomes the norm, organisations are accelerating digital transformation efforts and investing in new technologies that promote continuity and agility.
“The ability to deliver end-to-end digital experiences for employees and customers alike will be a crucial competitive differentiator. There is significant customer traction, accelerated by the pandemic, for unified technology platforms that connect systems, silos and processes to enable these connected, digital-first enterprise models.”
Industry leaders, including Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, St. Jude Children’s Research Hospital, and others are using the Now Platform to accelerate their digital transformation programs to deliver innovation, agility and productivity.
