San Francisco-based cloud contact center provider Talkdesk recently announced that it raised an additional $143 million in funds in a Series C funding round. The latest funding round brings Talkdesks’ total valuation to more than $3 billion from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion. In a statement, the company said, the investment “Reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands”
This time around, there were several fresh faced-investors, including Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital, and Top Tier Capital Partners. Existing investors Viking Global Investors and Threshold Ventures also participated in the round. Talkdesk has raised over $268 million during its funding rounds so far.
Talkdesk has seen continued global expansion over the past year when it comes to its product development and market share. “Over the past 12 months, Talkdesk introduced more than 600 product innovations to the market including Talkdesk 20-in-20, an ambitious release program to lead the contact center industry by starting 2020 with 20 product introductions in the first 20 weeks.” Talkdesk’s push for innovation led to 200 patent submissions in 100 days. According to the contact center provider, the new funding will enable the company to continue its momentum as well as global growth. On the list for expansion following the newly-acquired funds, research and development spending.
Talkdesk too has plans to upgrade its current go-to-market, sales, and marketing strategies. The company’s even got plans to further develop its channel program with the new investments. Throughout the COVID-19 pandemic, an increasing number of contact centers have gone digital. And these companies have done so in record time, in some cases, migrating entire contact centers to the cloud, and enabling remote work as we fight the novel Coronavirus in a matter of days. First-time Talkdesk investor, Garth Timoll, Managing Director, Top Tier Capital Partners, said: “Talkdesk leverages software and innovation to disrupt the traditional call center and emerged as a clear leader in the CCaaS sector.” With over 1,800 customers located in 75 different countries, Talkdesk lists IBM, Acxiom, and Trivago as customers.
Last week, Talkdesk won UC Today’s second annual UC Award for ‘Best Contact Centre Platform,’ for the second year in a row. The
inaugural CX Leader of the Year went to Talkdesks’ Chief Product Officer, Charanya Kannan. Upon learning about the victory, Tiago Paiva, Chief Executive Officer, Talkdesk remarked:
“We are dedicated to pushing the contact center industry forward and committed to providing enterprises the tools they need to set themselves apart through superior customer experience”
UC Today Publisher, Rob Scott gave viewers a preview of how Talkdesk took home the accolade for the second year in a row, adding: “A massive congratulations to Talkdesk which continues to disrupt the marketplace with its CX cloud solutions. Notably, Talkdesk patented its AI technology, Talkdesk iQ, which mines billions of interactions revealing customer insights and trends that solve real contact center challenges.”
