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Data & Analytics
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Contact Centre
How to Navigate the Transition from On-Premise to Cloud Contact Centers
CRM
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
WFO
Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities
SugarCRM Appoints New CEO to ‘Innovate and Grow’
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
CCaaS Migrations: 3 Pearls of Wisdom
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
NICE’s New CEO Pledges to Lead a New Growth Phase: What Will It Look Like?
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
Calabrio Enhances Call Recording Capabilities for Superior Webex Integration
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Windows BSOD Issue Knocks Out Call Centers Worldwide
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
Zoho Gives Customer Operations a Center Point with CRM for Everyone
