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AI & Automation in CX
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
Contact Center & Omnichannel
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Community & Social Engagement
What Are the CX Community Engagement Trends to Watch in 2026?
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
How ERP Systems Weave CX and Operations Together
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
