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CRM
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Contact Center
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
What Is ServiceNow University? An Introductory Guide
Salesforce Debuts Agentforce 3: The Top Takeaways
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
CX TV
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Conversational AI
Why Does Traditional CCaaS Pricing Need to Evolve?
Customer Data Platform
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
SAP Sapphire 2025: The Top 10 Announcements
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
