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CRM
SAP & Microsoft Preview the Integration Between Joule and Copilot
Loyalty Management
10 CPaaS Providers to Watch Out for in 2025
ServiceNow Shares Plans to Hire Up to 3,000 People
Contact Center
10 CCaaS Providers to Watch Out for in 2025
Customer Data Platform
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
The Big Zoho-NVIDIA Announcement: A Closer Look
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Activist Investor Legion Pushes for Changes at Five9
CCaaS Platforms: Must-Have Features, Trends, & Providers
Zoomtopia 2024: The Analyst Hot Takes
