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Data & Analytics
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Contact Centre
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Speech Analytics
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
CRM
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023: The Rundown
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Text Analytics
Enterprise SMS: The Past, Present, & Future
The Genesys Cloud CX Platform Surpasses One Million Users
Kura Invests In Avaya Enterprise Cloud to Enhance CX
Gartner RPA Magic Quadrant 2023: The Latest Updates
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
A Week of Good, Bad, and Ugly News for Salesforce
