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Data & Analytics
Accenture Purchases Nextira in AI, ML Push
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Contact Centre
Contact Center Transformation Lessons for IT Buyers
ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner
Evolution, Not Revolution: A Cautious Approach to CCaaS Transformation
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
Avaya Arises from Bankruptcy, CEO Promises “A New Future”
Sisense Appoints a New CEO and COO
CRM
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Teleperformance Proposes Acquisition of Majorel
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
The Risks of Using Generative AI In Your Business
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
WFO
Gartner Outlines Four Step to Combat Change Fatigue
Why Are the Big UCaaS Vendors Leading with CCaaS?
Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality
