UJET has announced a strategic partnership with CX Effect.
The partnership will help to deliver critical capabilities to customer service organisations that need to adopt secure, reliable, solutions to deliver more intelligent, natural customer interactions in a period of significant digital demand and transformation.
Anand Janefalkar, Founder and CEO of UJET, said: “As UJET continues to grow and evolve, it’s very important to us that we work with only the brightest minds in customer experience technology and the best-in-class solution providers.
“The CX Effect team has both the leadership and the technology expertise and this partnership will position both of our organisations to offer contact centre leaders with the highest standard of excellence in the industry and access to the most complete set of CX systems and capabilities.”
Andrew Pryfogle, Founder and CEO, CX Effect, added: “Great customer experiences happen when businesses can leverage integrated technologies to streamline processes, empower employees, and enable frictionless customer interactions.
“We are excited to work with UJET to further elevate the Customer Experience and innovate within the contact centre industry. UJET has a unique mobile-first approach to the contact centre. It’s a very disruptive solution that we’re excited to bring to market with our team of CX Advisors.”
With UJET’s in-app support, businesses can eliminate fragmented, repetitive customer interactions while unifying their customer data for a more intelligent and contextual customer journey.
UJET and CX Effect will be able to optimize these customer experience tools and services to ensure that all customer experience leaders and service providers achieve greater profitability, improved employee performance, and lasting customer loyalty.
