Augmented Agents for Personalised CX

CX Today's Rob Scott hosts Neil Titcomb, Managing Director at Odigo

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Published: February 10, 2021

Rob Scott

Rob Scott

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CX Today’s Rob Scott hosts Neil Titcomb, Managing Director at Odigo.

In this session, we discuss the benefits of Agent Augmentation for personalised customer experience, we also discuss:

  • What is Agent Augmentation? – how does it work and why is it so popular right now?
  • What’s a typical customer scenario?
  • What’s the best way to get started with AI in a contact centre?
  • How does Odigo package this type of solution for its customers?

If you’re looking for more information on this topic visit Odigo.

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