Augmented Agents for Personalised CX

Rob Scott

CX Today's Rob Scott hosts Neil Titcomb, Managing Director at Odigo


Watch on YouTube.

CX Today’s Rob Scott hosts Neil Titcomb, Managing Director at Odigo.

In this session, we discuss the benefits of Agent Augmentation for personalised customer experience, we also discuss:

  • What is Agent Augmentation? – how does it work and why is it so popular right now?
  • What’s a typical customer scenario?
  • What’s the best way to get started with AI in a contact centre?
  • How does Odigo package this type of solution for its customers?

If you’re looking for more information on this topic visit Odigo.

Download the whitepaper Elevating contact center agent engagement and performance

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