Big CX News You May Have Missed

Popular stories from the last week that you may have missed

Big CX News You May Have Missed
Contact Centre

Published: August 31, 2021

Sandra Radlovački

Sandra Radlovački

It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don’t worry, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Enjoy last week’s top stories below!

Infobip Partners with Adobe

Global cloud communications company Infobip announced that it has strengthened its relationship with Adobe and expanded its global reach of omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Programme. The collaboration will provide Adobe Campaign customers access to Infobip’s cloud communications platform and benefit from more than 650 direct carrier relationships globally.

NICE Launches Enlighten XO

NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimise future self-service experiences.

Just Eat Move 1,500 Call Centre Roles to UK

Just Eat is planning to open a call centre in Sunderland, which will employ 1,500 people as it shifts 1,500 roles from India and Bulgaria to the UK. The business plans to invest £100m in the North-east of England over a five-year period, with staff working both remotely and from its new Sunderland-based office in a hybrid working model.

ON24 Announces New Hybrid Solution

ON24 introduces Hybrid Mode in ON24 Webcast Elite to help customers deliver immersive digital-first, hybrid experiences. Many international brands use ON24 Webcast Elite to create and deliver engaging live, simulive, and on-demand webinars. Brand new Hybrid Mode enables organisations to reap all the benefits of digital engagement to their physical events and deliver an integrated, simultaneous, shared experience to in-person and virtual audiences in a single digital engagement platform.

PureGym Picks Ceridian to Drive Digital WFO Transformation

Ceridian announced that PureGym has selected Dayforce, Ceridian’s global HCM platform, to support its rapidly expanding operations and improve employee engagement. Dayforce will deliver value to PureGym employees through full-suite HCM capabilities, including workforce management, talent management, learning and development, and payroll.


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