AI customer service platform Netomi has closed a $30M Series B funding round, bringing the company’s total funding to $52M.
The company claims their platform resolves “more than 80% of routine consumer questions without human intervention”.
The platform was designed to enable companies to both reduce costs and improve their customer interactions, leading to stronger brand loyalty and increased customer lifetime value.
Puneet Mehta, Founder and CEO of Netomi, said:
“Customer service is going through a crisis – it’s expensive for businesses, frustrating for customers and inconvenient for everyone.”
“This situation is only exacerbated post-pandemic due to labor shortages and the global supply chain slowdown. Customer care teams have more support tickets than ever before and fewer people to solve them. The only proven option to provide 24/7, immediate and omnichannel support and build profitable customer relationships is with AI.”
Throughout 2020 Netomi saw a 300% revenue growth with plans to triple the amount in 2021.
The company will invest the new funds into broadening business operations and serving new vertical markets.
Among the brands that are using Netomi’s relationship operating system is WestJet Airlines which says that Netomi’s platform helps them resolve 87% of support tickets across Web chat, Facebook Messenger, Google Assistant and WhatsApp. WestJet Airlines also claims they saw a 24% rise in customer satisfaction since the platform implementation.
Netomi also offers integrations with Zendesk, Salesforce, Shopify, Khoros, Sprinklr, and Zoho.
