The new offering aims to resolve common chatbot failures
Cyara has released new chatbot testing features as part of the latest release of Cyara Botium, an automated chatbot testing and assurance solution.
The latest additions include capabilities such as:
Christoph Börner, Senior Director of Digital at Cyara, said: “It’s without question that chatbots are delivering benefits to businesses, but it’s imperative that organizations also realize that negative chatbot experiences can lead to chatbots hurting the business more than they help.
“Cyara Botium has already been a prominent market leader in testing conversational AI and is well ahead of the market needs. The innovative features introduced in this release reinforce our leadership, setting us even further ahead of any competition.”
Built on “the world’s largest natural language model,” AI-Powered Data & Test Generation enables organisations to mimic customer intents and utterances to train and test chatbots thoroughly.
By doing so, organisations may improve the efficiency of chatbot creation through streamlining intent generation.
Through Cyara Botium, customers can save AI-generated topics as new intents and improve the chatbot’s ability to understand what the user is trying to resolve.
The new release also introduces IVR channel and voice testing, enabling customers to assess the performance of these channels by mimicking real customer interactions. Both of these features enable customers to detect problems before they occur in production.
Finally, Cyara Botium now supports a greater capacity so that chatbot development teams can test high volumes of interactions.
Additional features include multi-language GDPR testing for compliance with EU security protocols, customisable reporting templates, and single sign-on user authentication.
The news comes hot on the heels of Cyara’s acquisition of Botium, a move that solidified Cyara’s position in the global CX testing and assurance space.