Demand for cloud-based and flexible contact centres has never been greater. In today’s unpredictable world, the right CCaaS solution offers an opportunity to innovate and adapt quickly to new customer service trends, while simultaneously ensuring you’re prepared for ongoing business continuity.
As the market for CCaaS accelerates towards a value of around $11.76 billion in 2028, we’re seeing an increasing number of vendors innovating in this space. For companies interested in building a CCaaS environment of their own, the best way to get started is often with the right events.
Events and conferences in the customer experience landscape offer a behind-the-scenes look at some of the latest trending tools in contact centre as a service deployment. Plus, they’re an excellent opportunity to keep up with the trends. Here are some of the biggest CCaaS events you should be adding to your calendar this year.
CX Innovation Digital Summit
May 11-13th, 2022, Online
Easily one of the most important events to attend if you’re looking for opportunities to upgrade your contact centre in 2022, the CX Digital Summit is a fantastic online experience. The summit environment allows you to connect with like-minded senior leaders in your space, discuss new trends in the marketplace, and discover various kinds of new contact centre technologies.
This year’s event comes with access to plenty of useful resources, including behind-the-scenes looks at CX technology, and downloadable documents you can take with you. There are keynote speeches from market leaders in the CX industry, and even digital workshops you can take part in.
Customer Contact Week
June 20-23, 2022, Caesars Forum, Las Vegas
Widely regarded as one of the biggest and most valuable customer contact events in the world, Customer Contact Week is the must-attend conference for anyone interested in CCaaS. This year’s event will be packed with booths from leading contact centre providers and companies delivering the latest in innovative CX technology.
You’ll have a chance to hear directly from businesswoman and supermodel Tyra Banks at the 2022 event, not to mention a host of other fantastic guest speakers. From the immersive expo hall, where you’ll find new partners to fulfil your contact centre needs, to the industry-specific think tanks, you’re guaranteed to take something valuable away from this event.
CX EMEA
June 22-23, 2022, Online and in London
Another leading event for anyone investing in customer experience technology, the CX EMEA event is hosted by Forrester, and available to attend online or in-person. The purpose of this event is to explore the changing expectations of today’s customers, and how various new strategies and technologies can help meet those demands.
Forrester’s event is likely be an excellent place to top up your knowledge about the changing CX environment, and make sure you’re prepared to serve your target audience in the years to come. You’re also bound to have plenty of opportunities to chat with leaders in the CCaaS space, and discover potential contact centre tools.
NGCX 2022
July 19, 2022, Boston, MA
Considered one of the top Customer Experience conferences in the world, the NGCX, or Next Gen Customer Experience event, is a conference committed to helping companies wow their audience. First founded in 2011, this event has gradually evolved to become an essential source of information and insights about the latest trends.
The NGCX event is a great chance to network with other business leaders, learn from the customer experience strategies of major brands, and discover new opportunities to upgrade you’re technology. You’re sure to learn a thing or two about the rise of CCaaS solutions here.
Contact.io
August 31 to Sep 2, 2022, Denver, CO
Contact.io offers innovators and business leaders an opportunity to join over 700 other call centre executives, entrepreneurs, and tech leaders for an exploration of the customer experience landscape. The educational event will introduce some of the most important trends you’ll need to be aware of as you move into the new age of customer service.
Topics covered at the show include everything from how to route and optimize your calls, to which systems you should be using in a modern contact centre. You’ll also learn more about regulatory updates related to the contact centre, which are definitely worth keeping in mind as you prepare your new CCaaS strategy.
ICMI Contact Centre Expo
October 24-27, 2022, Orlando, Florida
Following the digital version of ICMI Contact Centre event hosted in April 2022, the ICMI in-person conference in October is bound to be an incredible experience. This phenomenal conference will give you an opportunity to dive back into the traditional conference environment to explore the latest technology on offer for modern contact centres.
The Contact Centre Expo is full of demonstrations from leading brands in the CCaaS space, including companies like Genesys and 8×8, who are sure to provide insights into fantastic new contact centre tools. Plus, you’ll have access to a range of case studies, sessions, and keynote speakers to inspire you as you begin your search for the perfect as-a-service solution.
Customer Experience Live Show
December 6-7th, 2022, Birmingham UK
With a host of learning tracks to explore, including Customer Engagement, Brand Management, and “Cloudification”, there’s sure to be plenty of opportunities to discover CCaaS solutions at the Customer Experience Live Show. This event is brimming with informative keynote speakers from different industries, and chances to network with other thought leaders.
You’ll discover a range of new ideas on how to amplify your CX strategy, and there are endless opportunities to check out the latest CX solutions form market-leading technology vendors, including CCaaS providers.
