GoTo has introduced GoTo Connect CX to provide “exceptional” customer experiences.
Connect CX comprises GoTo Connect’s award-winning virtual phone system plus innovative AI features.
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Designed for companies of all sizes, Connect CX brings together all the necessary tools to achieve great CX while also saving time and money.
The video conferencing software provider GoTo describes the new platform as the “most extensive” suite of affordable AI-powered CX tools available on the market.
Olga Lagunova, Chief Product and Technology Officer at GoTo, believes that it has an unbeatable offering: “Businesses today are inundated with fragmented and costly capabilities and tools, often not knowing where to begin when it comes to optimising their customer experience.”
With GoTo Connect CX, we’ve taken the best of our communications tools, including our latest AI capabilities, and combined them for an unmatched value, opening the door for growing businesses to access this technology.”
GoTo Connect CX
While positive customer experiences can result in revenue growth and greater customer loyalty, businesses may struggle to meet the growing customer expectations if they are using expensive, disconnected, and inflexible communication systems.
GoTo created Connect CX to provide a solution to businesses that find themselves in this position. This way, they can take advantage of the latest breakthroughs in CX technology without breaking the bank.
This “industry-first” offering includes multichannel communication, artificial intelligence, a shared inbox, a feature-rich business phone, and advanced integrations.
Connect CX allows you to engage with customers via multiple communication channels, such as WhatsApp, web chat, SMS, Facebook, and Instagram. It also allows you to schedule SMS campaigns with the help of its AI Messaging Assistant.
Further AI capabilities include the virtual assistant GoPilot, which admins can use to streamline tasks and find answers to questions.
Actionable reporting insights can be viewed for every step of a customer’s journey, enabling data-driven decisions and enhanced understanding of customer needs with AI Call Transcriptions and AI Call Summaries.
A shared inbox lets enterprises centralise two-way communications into a single, simplified inbox.
GoTo’s cloud-based business phone system has ‘hundreds’ of features, such as a unified admin system, Attendant Console, and 99.999 percent uptime.
Finally, advanced integrations can help to bolster productivity, grow customer understanding, and simplify workflows. These integrations include Salesforce, Microsoft Dynamics, Zoho, ServiceNow, Zendesk, HubSpot, and others.
Jeff Hanlon, President at MaidPro, a professional cleaning company, left a glowing review of the CX platform: “GoTo Connect covers everything my business needs: voice and text communication with customers and internal team chats, all within a single platform.”
“All of our communication with customers and employees is now in one place. With some fantastic guidance from the implementation team, we were able to implement the full solution in just a couple of weeks.
GoTo Connect is by far the most efficient and cost-effective solution.”
GoTo supports over one billion remote support sessions and one million customers with IT solutions like its three flagship products: GoTo Resolve, GoTo Connect, and LogMeIn Rescue.
