With lots of possible contact center AI use cases and models to mull over, creating a focused strategy is tricky.
Thankfully, Michael Guerrero, Director of Cloud Telephony & CRM at AdventHealth, was on hand at CCW Nashville 2024 to share some sage advice.
In conversation with CX Today’s Charlie Mitchell, he discussed:
- How can contact centers focus on the AI opportunities that matter?
- The use cases that AdventHealth has deployed within customer service.
- Ensuring the responsible and secure use of AI across customer experiences.
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