Infovista Appoints New CEO as Its C-Suite Restructure Continues

Rick Hamilton moves into the CEO role, with José Duarte becoming the Executive Chairman

Contact CentreLatest News

Published: September 19, 2023

James Stephen

Rick Hamilton will become the new CEO of Infovista on October 1st, 2023.

Meanwhile, the current CEO, José Duarte, will take the Executive Chairman mantle.

Hamilton is a relatively fresh face at Infovista, having only joined Infovista as deputy CEO in May 2023.

Later in August, the leadership team was further shaken up by the appointment of David Tulis as the company’s Chief Revenue Officer.

Despite these shake-ups, Rick Hamilton, CEO of Infovista, is confident of the company’s direction.

“I am honored to lead Infovista,” he said. “José’s visionary leadership has positioned us for long-term success, and I am committed to building on this solid foundation.

Our focus remains on delivering innovative solutions to our customers, driving growth, and enhancing our market leadership.

Hamilton has experience as a telecoms industry executive with a focus on technology, operations, and finance.

He was most recently serving as General Manager at BluePlanet, a Ciena division. Before that, he was the Corporate Vice President of Professional Services for Juniper Networks, and he worked for 11 years at Cisco, where he oversaw the expansion of its managed services business.

Duarte Becomes Executive Chairman

Duarte has served as the company’s CEO since 2019, steering it through a sustained “period of transformation and growth”, according to Infovista.

He has made key advancements for the company, such as building a new strategy for the automation of networks, selling the Ipanema SD-WAN business, and rolling up Empirix.

Empirix soon became Hammer, a prominent contact center testing platform – drawing Infovista further into the customer experience space.

Yet, now Duarte has decided to step down from his role as CEO, become Executive Chairman, and follow his “professional and personal aspirations”.

Commenting on the leadership transition, he said: “Leading Infovista has been an incredible privilege, and I am immensely proud of what we have achieved as a team.

“As we embark on a new business cycle, it is the right time for Rick to take the reins as CEO.

His customer-centric approach, extensive industry knowledge, and dedication to excellence make him the ideal leader to guide Infovista into the future.

“I look forward to supporting him in my new role as Executive Chairman.”

The Other Changes at Infovista’s Top Table

Alongside a new CEO and Chairman, Infovista also took on David Tulis as its Chief Revenue Officer last month, which amounts to a major shake-up of its c-suite.

Tulis will be responsible for the company’s customer-facing organizations, which include sales, operations, alliances and partnerships, and professional services.

Often substantial changes to a company’s leadership reflect new strategies and power dynamics forming behind the scenes.

Yet, with Tulis coming straight from working alongside Duarte at BluePlanet, the Chairman may well be importing a like-minded executive h into the company’s upper echelons – with both experienced in finances.

As such, the top table shake-up may not reflect a significant change in business strategy.

However, that is perhaps wise in parts of its business like Hammer, which is enduring significant competition from its chief rival Cyara.

The latter is looking to take a greater hold of the CX assurance space following its high-profile acquisitions of Spearline and CentraCX.




Share This Post