Introducing our CX Smart Guide Collection for 2021

Rebekah Carter

Don’t miss out on our latest Smart Guides 

Introducing our CX Smart Guide Collection for 2021

Our Smart Guides are back for another year!  

Among the most popular content resources produced by Today Digital, these insightful guides are the ultimate free download. Each guide is designed to share everything you need to know about the trending topics in Customer Experience. We cover everything you might want to learn in this industry, from CRM and Collaboration to Big Data and Analytics 

Designed to make complex concepts like digital collaboration and AI enhancements easier to digest, our Smart Guides are easy to read and packed full of knowledge.  

Plus, they’re all completely free to download! 

The 2021 Collection 

As the CX space grows more complex, our collection of CX Smart Guides is evolving too. This year, we’ve gone beyond the basics to cover even more of the most talked-about topics in the space. For 2021, you can learn about: 

  • CCaaS: The CCaaS market, trends, and how it’s evolving in the new age of digital work and transformation
  • Contact CentreThe current state of the contact centre, and where it’s heading for the businesses of tomorrow
  • CX AnalyticsData, tools and platforms to focus on the crucial differentiator for brands – customer experience
  • AI in the Contact CentreFind new customers, support your existing ones and build a more reputable brand – all from AI

Get your Smart Guides today! 

Don’t miss out on your chance to access fantastic insights, statistics, and information about all of the most important trends in the Customer Experience spaceThere’s no limit to the number of Smart Guides you can download, so go ahead and mix and match your content selection as much as you like! 

Check out the full range of Smart Guides here.



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