The company plans to invest in several areas
Cloud-based conversation intelligence provider Invoca has closed an $83 million Series F equity financing, reaching a valuation of $1.1 billion.
The company plans to invest funds into several areas, including product development and partnerships in the contact centre ecosystem.
Gregg Johnson, CEO of Invoca, said: “When consumers look for value-added expertise in buying the right product or resolving an urgent service issue, they often escalate from digital self-service to speak with a human expert.”
“At Invoca, we’re using data, automation, and AI to integrate these digital journeys with conversations in the contact center, helping brands deliver a delightful experience, drive revenue, and strengthen customer relationships. We are thrilled to partner with new and existing investors as we innovate in the rapidly expanding market for conversational AI.”
Invoca recently introduced a few solutions that improve customer experience across different verticals, the latest one being an AI-powered conversation intelligence solution for healthcare organisations.
The company’s platform enables revenue teams to deliver seamless experiences, using features like automated quality assurance, media optimisation, and multi-location.
Customers using Invoca’s platform can also import conversation intelligence data into platforms like Google Analytics, Salesforce Sales Cloud, Adobe, and more.
Following its acquisition of DialogTech in May 2021, Invoca helped customers deliver a better buying experience as their CEO Greg Johnson revealed in an interview with CX Today.
Invoca also plans on expanding its channel partner program, along with entering new markets in Europe, Mexico, and South America.