Cloud contact center developer Talkdesk recently hosted a virtual version of its Talkdesk Showdown event. The contest featured nine (ten if you include Talkdesk, who was not eligible for the prize) of $10,000 to be awarded to the winning company’s charity of choice. Each of the nine competitors had three minutes to present its technology that exhibits innovation in customer experience (CX).
After each company presented, there was a live vote to select a winner, and Krisp, an organization that develops technology that eliminates background noise in any communication app – prevailed in the end, earning $10,000 for the Alameda County Food Bank. Tiago Paiva, Chief Executive Officer, Talkdesk, told UC Today in a statement:
“Innovation has always been at the core of Talkdesk, and we are thrilled to launch Talkdesk Digital Showdown to highlight exciting advancements in the CX industry and bring attention to ten very worthy charities”
Each of the innovations in CX consisted of live demonstrations from Talkdesk and nine of its AppConnect marketplace partners. Here is a full list of participating companies and their charities:
- Daon: The Children’s Inn at NIH
- Envision: Project Sanctuary
- Hoopla: Steven’s Camp
- Krisp: Alameda County Food Bank
- Observe.ai: Little Brothers – Friends of the Elderly San Francisco
- PCI Pal: Girls Who Code
- Sentiment.io: Utah Avalanche Center
- Textline: New Door
- Zingtree: One Tree Planted
- Talkdesk: The Trevor Project
Live audience members critiqued each of the CX technologies based on three criteria: 1. remote security, 2. remote contact center management, and 3. operational efficiency. Last month Talkdesk introduced mobile and at-home solutions called Talkdesk On the Go and Talkdesk Remote. The work from home solution is geared toward contact center agents and the customer experiences they deliver, all packaged in an end-to-end remote contact center solution.
Talkdesk Remote extends an easy way to connect with customers from anywhere, maintain security in a remote environment, and manage a distributed workforce at a reduced cost because it is cloud-based, and therefore, scalable. Provisioning new agents, adding numbers, etc., all possible with the click of a mouse and no coding experience.
The other half of its WFH strategy, Talkdesk On The Go, an intelligent end user-friendly mobile solution. “Talkdesk On The Go puts mobile communication tools in the hands of field teams, location-based workers, outside sales, and remote employees to provide consistent, real-time customer experiences from a smartphone, tablet or watch, through a unified device experience, and seamless integration with popular CRM systems,” Talkdesk wrote in a statement.
Using the latest in automation and voice-activated personal assistants, Talkdesk On the Go delivers a futuristic mobile work experience where employees can move between a traditional desktop and mobile devices while remaining in sync. Talkdesk and Calldesk, the European leader in artificial intelligence-powered voice agents, recently entered an agreement to accelerate the deployment of conversational AI in contact center environments.
Talkdesk has won back-to-back best contact center platform at UC Today’s annual UC Awards and continues to defy most expectations when it comes to innovation, last year releasing a slew of updates to existing platforms and introducing plenty of new contact center solutions.
