Rethink Contact Center Automation and Add Collaborative Intelligence!

CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9

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Published: September 1, 2022

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.

In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:

  • Mistakes to avoid when adding automation to customer journeys
  • How collaborative intelligence can help
  • Finding the best balance of bots and humans
  • Use cases for collaborative intelligence

If you’re looking to learn more about collaborative intelligence, visit this page.

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