Digital customer experience transformation specialist Sabio has launched a new AI-powered platform – Sabio Console – to simplify the omnichannel customer experiences.
Launched at Sabio’s flagship annual customer event, Sabio Console integrates channels like voice, webchat, SMS, and WhatsApp into conversational AI platforms such as Google CCAI, ES & CX.
Tom Mullen, Sabio’s Chief Product Officer, said: “Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform.
“The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.
“That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up.”
Through the platform, companies can design, build, and deploy automated customer interactions across multiple channels within a single platform.
Sabio Console also brings extensive analytics and insights capabilities powered by Google’s Looker. This allows customers to leverage the vast amounts of customer data gathered through automated interactions.
Stuart Dorman, Sabio’s Chief Innovations Officer, said: “Console allows users to easily map channels to the relevant ‘bot’ and handles the complexity of media transport and session management, allowing customers to build rich, omni-channel experiences.”
“The multi-lingual capabilities, including automatic language detection, allows Console to be deployed across more than 70 languages. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before”, added Dorman.
HomeServe, the home repairs and improvements business, has implemented Sabio’s conversational AI solution to support customers along their journeys.
