Talkdesk, the global customer experience leader for customer-obsessed companies, announced two new additions to the company, John Bastin and James Ward to lead the company’s strategy and go-to-market sales efforts supporting government agencies.
As vice president of public sector industry strategy, Bastin will be overseeing the team responsible for addressing the challenges faced by government agencies in their journey to elevating the experience of increasingly well-informed and hyper-connected citizens. Bastin brings more than 20 years of public sector industry experience to the company, having previously lad strategy, product management, sales, and marketing for companies such as GRC Inc, HP Enterprises, and EDS.
James Ward has joined Talkdesk as vice president of regulated industries with responsibility for federal, state and local, education and utility go-to-market sales efforts. In his earlier experience, Ward successfully launched and scaled go-to-market teams for multiple cloud software companies, building and managing US public sector practices. His current team will be focussing on enabling organisations to provide personalized automation at scale, interaction with empathy and fostering customer trust.
Andy Flynn, Senior Vice President, Industry Strategies, Talkdesk, said: “Customer experience transformation isn’t just a critical consideration for private sector companies, it’s also an imperative for every public entity. The bar has been raised by the private sector and citizens now expect to see greater levels of service across the board, whether they’re shopping, banking or contacting the department of motor vehicles.”
“John and James understand the resource constraints and operational requirements government agencies must contend with and can help them create a cloud contact center solution for delivering the best experiences possible.”
