Talkdesk, the global customer experience leader for customer-obsessed companies, announced that it leads the contact centre industry in 16 reports across seven categories of the G2 Summer 2021 report.
The categories include: Contact Center Operations, Telecom Services for Contact Center, Contact Center Workforce, Auto Dialer Software, Contact Center Knowledge Base, Speech Analytics, and Contact Center Quality Assurance.
Kieran King, chief customer officer, Talkdesk, said:
“Great customer experiences happen only by design, especially in a digital world where consumers have more choices and channels than ever before.”
“Our mission at Talkdesk is to provide businesses everywhere, in every industry, the tools to architect the kinds of experiences that build trust and loyalty. We’re proud to consistently earn such high scores from G2 reviewers because it tells us our solutions are helping organizations achieve their CX objectives and driving tangible business results.”
Talkdesk highlights in the G2 Summer 2021 report include:
Contact Center Operations
Talkdesk ranks #1 overall based on G2 Score
Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Telecom Services for Call Centers
Talkdesk ranks #1 overall based on G2 Score
Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100.
Contact Center Workforce
Talkdesk ranks #1 for Relationship
Talkdesk ranks #1 for Usability
Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100.
Auto Dialer
Talkdesk ranks #1 overall based on G2 Score
Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
Talkdesk ranks #1 for Momentum
Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100.
Contact Center Knowledge Base
Talkdesk ranks #1 for Implementation
Talkdesk ranks #1 for Usability
Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100.
Speech Analytics
Talkdesk ranks #1 overall based on G2 Score
Talkdesk ranks #1 for Momentum
Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100.
Contact Center Quality Assurance
Talkdesk ranks #1 overall based on G2 Score
Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100.
