CX Today’s Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.
In this session, we consider the current state of CX, discussing:
- Key takeaways from CallMiner’s latest CX research
- The lack of believe in CX across many organisations
- Notable CX delivery challenges
- Reasons for hope in the future of CX
If you’re interested in downloading the report that this conversation centers on, visit this page.
Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.