Theta Lake Launches Smart Capture for RingCentral Contact Center

The new feature adds to its existing integration of RingCentral MVP

Contact CentreLatest News

Published: September 20, 2023

James Stephen

Theta Lake has launched Smart Capture for the RingCentral Contact Center to expand on its existing integration of RingCentral MVP.

The new and improved product partnership provides a comprehensive compliance and security solution for RingCentral video, voice, contact center, SMS, messaging, voicemails, faxes, and more.

In return, RingCentral has included Theta Lake on its global price list, giving customers seamless access to its offerings.

Anthony Cresci, SVP of Finance, Business Development, and Operations, at Theta Lake, commented on the expanded partnership: “RingCentral has been one of our longest-standing strategic partners, resulting in global growth surpassing 150 percent per year for the last two years for offerings tailored for RingCentral customers in Financial Services, Government, Healthcare, and other risk-sensitive organizations.

Together with RingCentral’s robust APIs, Theta Lake has been able to deliver the most certified integrations and advanced suite of archiving, compliance, and security capabilities across RingCentral MVP and Contact Center.

Cresci continued: “Theta Lake’s inclusion on RingCentral’s Global Price List helps customers by increasing accessibility and streamlining procurement of Theta Lake’s compliance and security services, improving both time to value and customer satisfaction.”

The integrated solution includes capture, archiving, archive connectors, eDiscovery, Legal-hold, PCI compliance, and AI risk detection, which enables customers to reduce fines and risks, increase employee productivity, and save time and resources.

As the modern workplace evolves, it can be difficult for organizations to keep on top of the associated compliance regulations.

In fact, the Commodity Futures Trading Commission (CFTC) and Security and Exchange Commission (SEC) have issued fines in excess of $2.5 billion since 2019. Many of these resulted from using unapproved communication methods or recordkeeping violations and supervision requirements.

Key Benefits

RingCentral published a blog post yesterday delving into the significance of the expanded product partnership.

It lists three key benefits of the integrated solution, which are to mitigate risk, save time and money, and collaborate securely.

The partnership allows businesses to harness RingCentral’s communication services while mitigating compliance risks.

Theta Lake’s API integrations allow for quick deployment so that companies can remain compliant as they roll out their RingCentral suite. It also offers flexible archive storage options to increase the efficiency of compliance work. As a result, firms can save time and money.

According to RingCentral, the combined offering allows users to collaborate securely and seamlessly within hybrid work environments.

Carson Hostetter, Chief Revenue Officer at RingCentral, said: “Together with Theta Lake’s modern communication compliance and security capabilities, we are providing our customers with a cutting-edge comprehensive, secure, and compliant unified cloud communications platform.

“Our joint customers can significantly increase employee productivity while effectively and efficiently addressing regulatory requirements and reducing risks of fines.”

Last month, RingCentral launched a new CCaaS platform called “RingCX”, which is essentially a trimmed-down version of a comprehensive cloud contact center.

The solution, which was somewhat hidden beneath the news of RingCentral’s change in CEO, offers a bridge between UCaaS, CPaaS, telephony, and more.

CXToday recently explored what call center compliance entails in 2023, which includes the guidelines you should know about and how to get in line with the latest call center regulations.



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