The Vonage Contact Centre solution is now officially Google Chrome Enterprise recommended, the company has announced.
Vonage Contact Centre with Chrome OS devices is able to enhance the agent experience, enabling more efficiency and productivity, with the ability to work remotely.
Breanna Kuhl, SVP of Strategic Alliances for Vonage, said: “Vonage’s partnership with Google as a part of their Chrome Enterprise Recommended certification program is a natural extension of our commitment to providing businesses with the tools they need to keep their employees and agents connected to their customers and each other – no matter how or where they choose to work.
“The ease of spinning up our VCC solution on Chrome OS devices – with minimal IT support and zero onsite expertise – empowers agents to focus on what matters most, delivering exceptional experiences and engagement that creates happy, loyal customers.”
VCC for Chromebooks also delivers to agents all the same features and functionality for which Vonage’s contact centre solution is known, including:
- Seamless integration with CRM and business applications, such as Salesforce, ServiceNow and Microsoft Dynamics
- Visual Engagement that enables a 1:1 video chat and screen sharing to deliver a new level of customer engagement
- Additional omnichannel capabilities – voice, messaging and social chat – so that agents can connect with customers on the channel of their choice, with access to all relevant data at their fingertips
- AI Virtual Assistant for self-service via natural language and dynamic routing to ensure calls are handled according to each customers’ specific need – all in real time.
- Customizable reporting features, analytics and QA tools, providing deep business insights, as well as Conversation Analyzer, bringing speech analytics to uncover ways to improve customer service and sales opportunities
With a fully remote solution for agents and fully remote administration capabilities, businesses can enable their agents to work from anywhere, without the need to install software, manage OS updates, or worry about battery life and peripherals.
