With all the buzz around AI, it’s all too common for businesses to fall into the trap of investing in AI-powered technology without knowing what they’re going to do with it. Adding AI-powered tools and features isn’t as simple as adding an API and telling the AI to get going – organizations need a plan and intention when deploying AI to see any benefits from it.
As such, it’s time to look at the many uses of speech AI and the products that it can be used to build. We can see this in action by looking at companies like AssemblyAI, which provides speech AI technology utilized for a wide range of solutions and purposes.
With that in mind let’s explore some of the uses for speech AI technology and what you can create with it.
Note Taking and Summaries
AI-powered tools built with speech recognition technology can automatically transcribe conversations and meetings in real-time, and then generate post-call summaries. These summaries can capture key points, action items, important questions, and more, using natural language processing to understand the entire conversation.
Creating a speech AI-powered note and summary tool allows meeting participants, sales reps, contact center agents, and anyone else on a call or in a meeting to focus more on the conversation and less on taking notes. They also provide neat, organized information to keep everyone on the same page and improve productivity.
Sales Platforms
Speech AI can also help improve sales calls, both during calls and after.
Developers can add speech AI to their sales platforms to analyze conversations and provide actionable feedback. These can include call highlights, any weaknesses or setbacks that can be addressed, and even data on recurring issues or concerns that companies can address.
Sales platforms can also add speech AI technology to provide real-time assistance during calls. This can include suggestions such as personalized recommendations based on the customer’s history, advice based on sentiment analysis, or any other tips to help the reps close more deals and improve customer interactions.
Dictation Software
(Everything you’re about to read in this section was written without touching a keyboard, thanks to speech-to-text tools.)
Speech AI technology can be used to power speech-to-text tools and applications, enabling users to write messages, comments, emails, and even entire articles using their voice alone. This is a helpful tool for anyone working on the go, or who may have an injury or disability limiting their ability to type.
While speech-to-text is not exactly a new technology, speech AI has enhanced it significantly. Speech-to-text is now faster, more accurate, and more powerful than ever before, making it a useful tool for any organization.
Real-Time Transcriptions and Captions
Speech AI’s ability to understand and transcribe spoken words in real time enables developers to add transcription features to their video calling and conferencing platforms. This enables the platforms to instantly generate captions during a conversation, appearing as subtitles or in a transcription column.
Automatic transcriptions are incredibly helpful for a wide range of users, such as:
- Users with hearing impairments can follow conversations much more easily when their conversations have subtitles
- Should anyone need to step away from a conversation for a moment, they can read the transcript to quickly catch up on everything that was said
- If a call has poor audio quality, captions can make up for the difference
- Speech AI trained on different accents can accurately transcribe statements (so users won’t have to frequently ask “Can you repeat that?”)
Real-time Translation
Not only can speech AI-powered tools transcribe conversations in real-time, but if the AI solution is trained using data in multiple languages, it can quickly translate conversations too.
This is a powerful tool for breaking through language barriers, allowing organizations with international branches or clients to communicate efficiently. The AI-powered solution can use captions to provide translations as the conversation progresses, and provide translated transcripts once the call is over.
Tutoring and Education
Speech AI can also help with education. Companies creating tutoring and educational software can add speech AI to listen to students and provide interactive feedback tailored to the individual.
These tools can quickly provide scores and suggestions for students, empowering teachers and parents to give the students the support they need as they continue to grow and learn.
Voice Ordering Bots
Can AI take your order? With the right speech AI features, it absolutely can.
Restaurants, retail, hospitality, and other similar services can use speech AI to take customers’ orders. Bots designed using speech AI can understand a variety of languages and accents to accurately record and process orders.
Businesses can also connect voice ordering bots to their inventory, pricing, and order data, enabling them to provide better service. While there’s no replacing humans for customer service, AI-powered voice ordering bots can certainly help the customer experience.
Why AssemblyAI?
Given the many uses of speech AI, it’s clear that organizations across a wide variety of industries can benefit from adding it to their solutions. The next question is: where can they find a powerful, accurate speech-to-text API to use?
AssemblyAI is always a strong choice for speech AI. The company’s latest offering, Universal-1, is its most accurate speech-to-text model yet, with a market-leading accuracy of 95% and 30% fewer hallucinations than other providers.
For those looking for more than transcription, AssemblyAI offers a robust set of speech AI capabilities, including live speech-to-text and natural speech understanding. A particularly noteworthy inclusion is full access to Claude 3 models, which are used to provide precise call insights and summaries.
Organizations are already using AssemblyAI for their speech AI needs, covering everything from accessibility tools to tutoring. With all the different solutions and tools you can build with speech AI, the possibilities are endless. AssemblyAI is currently offering $50 in free credits to test the API. You can send it to your developer and start building in seconds.
