CRM News

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No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service CX Today News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Choosing The Best AI Provider for Your Contact Center CX Today News

Contact Center

Choosing The Best AI Provider for Your Contact Center

Latest News

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

CRM

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

System hacked alert after cyber attack on computer network. compromised information concept. internet virus cyber security and cybercrime.

CRM

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring

CRM

SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Big CX News

Contact Center

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

communicating with a chat bot. Concept of a personal assistant with artificial intelligence

CRM

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Hand pointing to a path in the middle of fields

CRM

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Hand shows a thumb down through a hole of yellow paper wall

Contact Center

10 Bad Customer Service Examples, and What You Can Learn from Them

Zoho Gives Customer Operations a Center Point with CRM for Everyone

CRM

Zoho Gives Customer Operations a Center Point with CRM for Everyone

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Conversational AI

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz

CRM

Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz

Workers leveling poured liquid concrete or cement on steel reinforcement, building foundation construction in process, aerial top view.

CRM

Building a CX Program from the Ground Up: Insights from a Head of Client Experience

Big CX News

Contact Center

Big CX News from Avaya, Salesforce, Vonage, & Gartner

View of the Bellagio Fountains and The Strip in Las Vegas

Conversational AI

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Customer service and Satisfaction concept ,Business people are touching the virtual screen on the happy Smiley face icon to give satisfaction in service. rating very impressed.

Voice of the Customer

Timpson Holds the Key to Customer Service Success, Report Reveals

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