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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
Analyzing the Salesforce-Informatica Acquisition That Never Was
Contact Center
CCaaS & CRM: What Should You Expect from Your Integration?
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne
Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution
Big CX News from Avaya, Sprinklr, Genesys, and Google
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Bank Of Ireland Announces €34Mn Customer Service Upgrade
5 Outsourced Customer Experience Trends for 2024
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
