Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
What’s the Cost of Not Investing in Customer Service AI and Automation?
Customer Analytics & Intelligence
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
What Will My Contact Center Look Like in 5 Years?
Twilio vs. Vonage: A Comparison of Two CPaaS Giants
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
What Does AI Really Mean for Enterprises? A Miratech Perspective
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Big CX News from Zendesk, Genesys, Microsoft & Accenture
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
