Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
10 Agentic AI Use Cases for Contact Centers
Customer Analytics & Intelligence
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
How Big Is the Digital Experience Platform (DXP) Market? An Inside Look
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
The Top Digital Experience Platform (DXP) Providers in 2025
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Why Agentic AI Isn’t Always the Answer
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
