Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Customer Analytics & Intelligence
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Big CX News from Salesforce, HubSpot, Microsoft & Five9
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
CRM & Customer Data Management
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
