Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
20 Excellent Use Cases for a Contact Center Virtual Assistant
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
10 Conversational AI Providers to Watch Out for in 2025
15 Customer Experience Technology Predictions for 2025
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Big CX News from Salesforce, HubSpot, Microsoft & Five9
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
