Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Customer Analytics & Intelligence
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Twilio Bags Seven-Figure Segment Deal with IBM
Big CX News from Pega, Microsoft, Kore.ai, & Bird
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
