Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Customers Reject AI for Customer Service, Still Crave a Human Touch
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Customer Sentiment: A Definition, Ways to Measure, & Best Practices
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
What Exactly Does NVIDIA Do, and Why Should You Care?
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
How Conversational Intelligence Platforms Are Using AI in 2024
Target Announces “Transformative” GenAI Chatbot for Team Members
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
