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AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
With More Powerful Data and Devices Come New Security Risks
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
The Purge Continues! Twilio to Shutter Authy’s Desktop App
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Voice 2.0 and the Rise of Intelligent Voice in CX
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
Cisco to Acquire Networking and Security Startup Isovalent
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Generative and Conversational AI: Dream and Nightmare Deployments
Sabio Looks to Drive Greater Value from Data and AI
Can Web3 and NFTs save your customer loyalty program?
Do You Want a Better Customer Experience in 2024? Why Leading With Humans is Best for AI
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
