Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
The Shape of Things to Come
Customer Analytics & Intelligence
Sentient Machines to ‘Supercharge’ Agent Experience with Genesys
More Backlash to SAP’s Cloud-Only Innovation Approach
Look Beyond the Horizon to Gain a Competitive CX Advantage
What is Dynamics 365 Customer Insights? And How to Use It
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Cognigy Introduces AI Copilot to Assist Contact Center Agents
Salesforce Launches Analytics App ‘Service Intelligence’
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
SAP Acquires LeanIX, Expands Business Transformation Portfolio
NatWest Augments Its Virtual Agent with Generative AI
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
