Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Are You Smarter Than a Machine Agent?
Authenticx Releases a Quality Management Solution for Healthcare
Yellow.ai Launches Conversational AI That Can “Go Live Within Minutes”
Zendesk Research: Customers Are Still Frustrated with Chatbots
Verint Releases a New Data Integration for Zoom
The Future of Call Center Voice Analytics
Oracle Starts Layoffs in the US
Twilio Completes Its ‘Largest Flex Deal Ever’
Reputation Integrates with Microsoft Dynamics 365
Data Studio Is Now a Google Cloud Service
5 Technology Trends Transforming CX in Healthcare
Zendesk Reports Q2 Losses – How Will It Bounce Back?
Unlocking Insights from Customer Conversations for Marketing
Top 8 Business Intelligence Tools
Forsta and Rio SEO Team Up on Localised Customer Experiences
Gartner Magic Quadrant for Personalization Engines 2022
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
