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AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Vivoka Boosts Its Voice Development Kit with Voice Biometrics
cnvrg.io Releases AI Platform Metacloud
Coefficient Raises $6.7M in Seed Funding
CallMiner: Conversation Analytics Platform & Fall Release News
LivePerson Acquires VoiceBase and Tenfold
Speechmatics Announces Autonomous Speech Recognition
Databricks Acquires Low-code/No-code Startup 8080 Labs
Sembo Picks Qlik Cloud to Improve Operational Efficiencies
OpenText Releases New Content Cloud Update
Invoca Introduces New Functionality to Act on Conversational Data
OpenText Adds New MDR Solutions to Enhance Cyber Security
Humelo Closes $2.6M in Pre-Series A Funding
Atlan Partners with Snowflake to Enable Data Collaboration
Looker Integrates With Tableau
Burger King Picks Qlik to Improve Restaurant Efficiency
Alteryx Acquires Cloud Platform Hyper Anna
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
