Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Domo Introduces New Testing Environment for BI Leaders
Sinch Acquires Cloud Conversation App MessengerPeople
Octo Teams up with Dataiku to Drive Data Science Collaboration
How Speech Analytics Can Prevent Employee Turnover
Boost Contact Centre Efficiency with Speech Analytics
How Does Speech Analytics Influence Your AHT?
Octopai Launches New Automated Data Catalogue
Cloud Data Integration Provider Matillion Closes $150M
Symbl.ai: Explaining Conversation Intelligence
Private AI Secures $3.15M to Streamline Privacy Compliance
EY Partners with Snowflake to Leverage their Data Cloud
Ellipsis Health Closes $26M for Behavioural Health Voice Testing
Conversational AI Startup Shelf.io Raises $52.5M
Mindtickle Updates Sales Readiness Platform
InMoment Completes Acquisition of Lexalytics
Customer Data Platform Zeotap Nabs $11M
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
